Shipping policy

We use a third party shipping provider who is integrated with our site for all shipping. We have tried to get you the lowest shipping costs, however due to regional challenges costs may be higher or lower depending on where you live.

We do not offer free shipping. 

We do our best to ship all parcels out on the same day if the order was received before 4pm. Otherwise the order will go out next day. 

In some rare cases an item can go out of stock temporarily, even though it shows in stock on the website. Because we manufacture all the items in our facility we will endeavour to restock as quickly as possible but there can be unforseen delays. Usually these occur due to high demand during a sale period. 

We cannot account for delays due to the unpredictability of them. Please inform us whether you have not received our Parcel in time and we will follow up with our delivery partner for the same. 

Once your order is placed, you will receive an email (if email provided) and a text message with your tracking details. If you have chosen to specify your shipping provider, we will send you this information either via Instagram DM, Text Message or Whatsapp.  You can trace the status of your parcel with your specific provider through their website. 

Standard shipping times for Tier 1 Cities is 2-3 days, and upto 96 hours for more remote locations. If you have experienced problems with certain delivery partners before, please mention in the notes and we will do our best to accommodate your parcel, because we want you to get your products as quickly as possible! 

You can always reach out to us via themouldstory@gmail.com or call 7304537110 if you have a shipping related question. For all product related inquiries it is best to DM us on instagram or through our website.