Yes. We ship across India and work with trusted courier partners to ensure your order reaches you safely and on time.

Currently, we primarily ship across India. However, we regularly receive requests from resin artists around the world and are actively working towards offering international shipping in the future. If you're located outside India and would like to place an order, feel free to contact us and we'll do our best to explore available shipping options.

Most orders are processed and dispatched within 1–2 working days. Delivery timelines depend on your location and the courier partner servicing your area. Customers in major metro cities such as Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, and Kolkata typically receive their orders within 3–5 business days. Deliveries to remote locations may take slightly longer. Once your order is dispatched, you'll receive tracking details so you can monitor its progress every step of the way.

We work with trusted shipping partners to ensure your order reaches you safely and on time. Depending on your location, your package may be shipped through leading courier services such as Delhivery, DTDC, Shree Maruti, Mark, or other reliable logistics partners. We select the most suitable courier based on your delivery address to provide the fastest and most secure delivery experience.

If your package arrives damaged, please contact us within 48 hours of delivery with photographs/ videos of the product and packaging. Our team will review the issue and work towards a suitable resolution.

If your order has not yet been dispatched, we'll do our best to accommodate any changes or cancellation requests. Please contact us as soon as possible.

While we take great care when packing orders, mistakes can occasionally happen. Simply contact our team with your order details and we'll help resolve the issue as quickly as possible.

Our moulds are designed specifically for resin artists. We focus on durability, ease of demoulding, excellent surface finish, and consistent casting results. Every mould is checked to ensure it performs the way artists expect.

Yes. Every The Mould Story mould is proudly designed and manufactured in India. We started TMS with a simple goal: to give artists an alternative to low-quality imported moulds that often result in poor finishes, limited mould life, and inconsistent castings. Our moulds are designed specifically for resin artists, focusing on durability, better results, and a smoother creating experience from start to finish.

The lifespan of the mould depends on the resin used; and how well it is maintained. Our handmade moulds typically offer 12–13 castings, while Aqua moulds generally provide 8–10 castings with proper care.

Many of our moulds can be used with resin, jesmonite, concrete, soap, wax, and other casting materials. We recommend checking the individual product description for compatibility.

Absolutely. Whether you're creating your first coaster or running a resin business, our moulds are designed to deliver consistent and reliable results.

To maximize mould life, store your moulds flat in a cool, dry place away from direct sunlight. Avoid using blow torches directly on the mould surface, sharp tools during demoulding, and excessive handling with your nails or bare hands. Using a gentle-curing resin such as Mycast can also help reduce heat stress on the mould, extending its lifespan and maintaining casting quality for longer.

Yes. The Mould Story moulds are designed with a smooth, high-gloss finish that transfers directly onto your castings. This means your pieces often come out with a beautiful glossy surface straight from the mould, reducing or even eliminating the need for an additional top coat. Not only does this save time, but it can also help reduce resin consumption and improve overall efficiency.

A well-designed mould should be flexible enough for easy demoulding while remaining sturdy enough to maintain its shape during casting. Proper mould thickness helps achieve accurate dimensions and consistent results.

Store moulds flat in a clean, dust-free environment away from direct sunlight and excessive heat. Avoid stacking heavy objects on top of them, as this may cause distortion over time.

A quality mould can improve casting consistency, reduce defects, enhance surface finish, and provide a better overall creating experience. Investing in the right mould often saves time, material, and frustration in the long run.